Cancellation policy
Cancellations with less than 24 hours notice will be subject to a $10 cancellation fee. Anytime no notification is given and a walker or Pet Care provider shows up at your home, there will be a 100% cancellation fee. 

Note: 100% cancellation fee is the cancellation fee of $10.00 plus, the cost of the service scheduled that day.

Late bookings:
Bookings made less than 24 hours in advance cannot be guaranteed. If we are able to provide service with less then 24 hours notice, there will be a $5 late booking fee.


Payment for your pet sitting services is due before or at the time of your first scheduled visit.


Pondside Pet Care reserves the right to end walks, field trips, or other services due to extreme weather.  Prior arrangements must be made for all snow removal. If Pondside has to clear walks, then client agrees to pay fee for removal.

Pondside Pet Care observes the following holidays. If you need pet care or walks on these holidays, please contact us to schedule an appointment.  Please note $ 15.00-holiday fee will be added on these holidays. 

New Years Day
President´s Day
Patriots Day
Memorial Day
July 4th
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Day After Thanksgiving

Christmas Eve
Christmas Day